Priority Services Registry:
For those in need
Our range of offerings caters to those facing challenging or vulnerable situations, from Braille correspondence to aiding individuals living with dementia. To enroll in Urban Billings Priority Services Register, simply click the link below to complete an application form.
Alternatively, you can reach us at 0808 164 6428 to register by phone or email us at hello@urbanbilling.co.uk
What is the Priority Services Register?
Our Priority Services Register is a free support service for people who may be vulnerable – this may be because of their age, health, or disability, or if they’re going through a difficult time in their lives.
Who is eligible to enroll in the Priority Services Register?
You are eligible to register if you:
Are 65 and over
Are disabled or have a long-term medical condition
Are recovering from a hospital treatment
Have a mental health condition
Are pregnant or have children aged 5 and under (less than 6 years old)
Have extra communication needs (such as if you don’t speak or read English well).
By registering, you can receive services such as large print or Braille bills and free gas safety checks. We will also share your data with your network operator, who will get in touch if your electricity supply is going to be interrupted. They’ll help you figure out what to do to stay safe.
If you're not a homeowner, typically your landlord is responsible for ensuring the safety of your gas appliances. However, upon registering with our Priority Services Register (PSR), eligible individuals can access this service.
If accessing the safety valve on your gas meter proves challenging, or if managing your Pay As You Go meter is difficult, we offer solutions. We may relocate the meter for easier access or install a smart meter as an alternative.
More on how we can help
Priority Assistance During Emergencies
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You will be given priority attention and support during power outages, severe weather events, or other energy-related emergencies to ensure your safety and well-being.
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Anyone who joins our Priority Service Register (PSR) is eligible for Priority Assistance during emergencies.
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To join, simply reach out to our customer service team and request enrollment in the PSR.
Tailored Communication Methods
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We provide options such as text message alerts, email notifications, or relay services to ensure effective communication tailored to your needs.
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If you require alternative communication methods, please let us know when you enroll in the PSR or contact our customer service team to update your preferences.
Energy Efficiency Advice and Support
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Our dedicated team can offer advice on energy-saving practices, managing energy usage, and accessing available energy efficiency programs or grants to help you reduce consumption and save on bills.
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Simply contact our energy efficiency support team, and they will provide tailored advice based on your specific needs and circumstances.
Protection from Disconnection
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By joining the PSR, you receive additional protection from disconnection as we work closely with you to establish suitable payment arrangements during unforeseen circumstances.
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If you're experiencing difficulties in making payments, please reach out to our customer service team as soon as possible. We're here to work with you and find the most suitable payment arrangement.
Flexible Payment Options
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We offer various payment options tailored to your needs, ensuring flexibility in managing your energy bills.
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Contact our customer service team to discuss your situation and explore the payment options available to you. We're here to help find a solution that works best for you.
Other ways we can help
If there’s two things the British love discussing it’s the weather and the current price of gas and electricity. Who can blame us? It’s freezing out there!